Online Remote Support

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For customers holding a service agreement we are offering remote support using the customized TeamViewer software.

The remote support software "TeamViewer" enables our support staff to see your screen and/or to control your computer to offer precise assistance.

 Please note: by starting the TeamViewer software you automatically agree to the liability disclaimer.

• The randomly created connection password ensures that you will be connected to an appropriate support staff member.
• Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system.
• You can end the session at any given time.
• Please find detailed information about the security of TeamViewer here.

Microtech Advanced Technologies Ltd. (MicrotechCanada) does not accept any liability for lost data or any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence.

MicrotechCanada accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.

By clicking on the button "REMOTS SUPPORT" you hereby confirm your acceptance of the Terms and Conditions of the online support and start the TeamViewer software.

Please note that the service is only available during our businesss hours and subject to prior arrangement by telephone with our support staff.

• The technician cannot access your computer without your express consent.
• The technician cannot collaborate with you without your express consent.
• No third-party programs will be installed on your computer.
• It is not possible for data to be removed from your computer unnoticed and without authorization
• You can end the shared session at any time.
• As far as the above rules are not exhaustive the Terms and Conditions of MicrotechCanada are in place.